The challenge: How can we grow our business and continue to provide exceptional service without getting buried by our information and tracking systems? Glenco Electrical Services (Sydney) found the answer in a small handheld computer, wireless data transfer and ConnectiX SMB software that connects directly with their accounting system.
"It's so easy to deal with Glenco. I can ring anyone and get information immediately.”
At the office, job information is transferred directly to their accounting software. Invoices, inventory, payslips etc are always up to date without manual data entry from a paper job sheet. Customers can get information with a single phone call. Glenco never says “I'll wait for the technician to bring the job sheet in and get back to you.”
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Each field technician uses a Pocket PC PDA to send job information – description, materials, time – to the office as soon as a job is completed. The office can send new or changed jobs directly to the PDA – no more interruptions or costly mobile phone bills (data transfer costs about $0.03). If they need to discuss a job, the technician sends a photo or video; Glenco's clients love this. Glenco's management systems were already ahead of most contractors. ConnectiX SMB has given them a tool to make these systems deliver even happier customers.
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