Customer Testimonials
Here’s what our clients are saying about how we have helped them to achieve their business dreams:
"Just a short note to let you know how I am going with the connectix program. Since starting in august 2006 I am pleased to report that all is going well and are about to process my 1000th invoice. From the very first day that I heard about connectix and being very sceptical, I now consider this to be the very best business decision that I have made. For the first time in 26 years I now have a cash flow, two hours of my time has been freed up. My wife loves it ( no more paper work when I get home of an evening )Using a wireless lap top I am finding it is great that I can receive my jobs, assign them to my service man and if required, send invoices from my van. My clients love it as they like to get their bills straight away and therefore I am receiving my money so much quickerI now don’t have a job book or a diary 90% of my client invoices are emailed therefore I am mostly paperless. My workers love the system as they too don’t have any paper work and efficiency has risen
I went away at xmas time for a two week break and took my lap top with me. While I was away my service man was able to create the jobs out of his PDA/phone. I opened my connectix only twice for about 20 minutes, there were all his jobs completed, I emailed them out and came home without my cash flow affected and no pile up of paper work. What a load off my shoulders.
I would like to thank all associated with connectix for convincing me at my age of 58 to make the change."
Ray Hunter - R & J Hunter ( electrical contractor ) Perth WA
"To everyone at Wireless IP, I would like to say thank you for creating such a great product - Connectix.
Neal.IT are a IT reseller and consulting business in Esperance, Western Australia. For anyone not familiar with Esperance, it is a good 7 hour drive South East of Perth with a population of approx 15,000 people.
The business was started by myself in July 2000 with the introduction of the new GST tax system in Australia. The business was initially operated from a room in our house, with myself doing all the work, answering phones and keeping the bookkeeping up to date - in effect a one man band. In July 2005 the business moved to retail premises located in the town's CBD that includes a technical workshop, showroom and training room facilities. neal.IT has lost the one-man-band image and currently employs 5 staff in Esperance and also has an agent located in Perth.
Operating in a regional area presents many challenges that companies operating in capital cities wouldn't normally experience. For example, It is not uncommon for us to travel up to 5 hours to visit a client to provide technical support or training services. When non stocked parts are required they are at best one day away. Keeping track of technicians and trainers in the field and processing the paperwork efficiently is also another challenge that our business has faced.With a technician working away from base it can often be a full week before completed job cards and paperwork arrive back at the office.
Connectix has changed the way that we do business. With our old system, I often compared how neal.IT was operating to that of the proverbial mechanic who's car is always breaking down because he doesn't have the time to fix it. Here we were operating a technical services/ training business, promoting the benefits of technology but still using a paperbased system ourselves. With our old system, Technicians would need to call back to the office to collect their job cards. It would take a number of days to get the job cards back to the office after they completed the job. It would then take our office staff time to decipher what work had been completed and parts used. Our average time for invoicing was at best 1 - 2 weeks but in reality this often was more like 3 -4 or more weeks before the invoice was sent to the client. Parts were being used on the job and weren't being recorded or invoiced. Also, an increase from one person in field to three also created time management/ scheduling issues. For a small, growing business all of these ithings create major cashflow and customer service issues.
With Connectix things are very different. Our clients phone us, we schedule the job and advise the client exactly when the technician will be onsite. When the technician visits the client we can see from our command centre in the office exactly when the job has been started as the appointment changes colour. If the technician has been delayed on a previous job, we can also see from the Connectix Command Centre that the previous job is still in progress, contact the technician and either move another technician to that upcoming job or advise the client of the delay. This means that we don't get angry calls from our clients when someone should have been there an hour ago.The technician calls and starts making notes on his PDA. We record all important information that may such as software installation keys so that this information is available to the client on their invoice.
The time it takes for the customer to receive their invoice has changed from 2 or more weeks to now an average of 3 minutes. Cashflow has improved significantly and for our COD clients we are now consisitently receiving payment before the technician leaves the premises. Our clients are also impressed by a technology business actually utilising the latest technology.
neal.IT increased turnover by over 45% for both 2005/06 financial year and also this year to date without increasing our overheads significantly. I am confident that we couldn't have achieved these results and at the same time increased our customer service levels without Connectix.
Once again - thank you for creating such a great product."
Steve Neal
Partner/ Manager
neal.IT